activeSWITCH 5.0 End User Guide

Introduction activeSWITCH End User Guide activeSWITCH system is a scalable telephony solution featuring a range of traditional telephony and emerging VoIP technologies. The creation of a national/global voice networks in addition to a complete range of Analog, Digital, and VoIP channels, all fully supported. Functionality includes: Voicemail, IVR, ACD Queues, Real time all recording/monitoring, Conferences, […]

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activeSWITCH 4.1 Administration Manual

activeSWITCH is a scalable telephony solution featuring a range of traditional telephony and emerging VoIP technologies. It offers a national/global voice network in addition to a complete range of Analog, Digital, and VoIP channels, all fully supported. Functionality includes: Voicemail, IVR, ACD Queues, Call recording/monitoring, Conferences, Auto Provisioning/Configuration, and much more. Getting Started System Overview […]

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HOWTOs Presentation

HOWTOs Presentation In order to display the activeSWITCH interface on a projector/large screen, two things are required: a computer (preferably a laptop – for maneuverability) and a projector/large screen. Computer and projector/large screen are connected with a video cable. Video output on the laptop is redirected to external video output. Check the manufacturer documentation for […]

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HOWTOs SM Settings

HOWTO Resetting password of SM user When required, a password can be re-set for a SM user. In order to do so: Login to the activeSWITCH administration Navigate to ‘Site Settings: site Users’ Click on the ‘Edit’ button next to the user’s email address Under the ‘Change Password’ group of options, enter a new password […]

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HOWTOs Cabling

HOWTO RJ-45 Pin Numbering HOWTO T1 – RJ-45 Pin-outs If you are connecting the card to a smart jack (incoming line from Telco), then you need a straight T1/E1 Cable, which is identical to a straight Ethernet cable. 1 -> RTIP 2 -> RRING 4 -> TTIP 5 -> TRING HOWTO T1/E1 Cross-over If you […]

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HOWTOs Enhanced Services

HOWTO Changing Enhanced Service Access Code Access Codes are set for Enhanced Services. In order to change the access code for an Enhanced Service: Login to the system administration Navigate to ‘Settings: Access Codes’ Set the preferred Enhanced Services Access code (e.g. for Voicemail set 123) Click on the ‘Save’ button Click on the ‘Restart’ […]

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HOWTOs Agents

HOWTO Agent Supervised Transfer Description The Queue Agent can perform supervised transfer, but in order to do so, the system supervised transfer code must be changed. Changing the supervised transfer code Login to the system administration Navigate to ‘Settings: Conf Files: Features’ Under ‘[featuremap]’ set new ‘atxfer’ code atxfer => 123 disconnect => 9 Click […]

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HOWTOs Voicemail

HOWTO Move Voicemail Recordings and Greetings To move your voicemail greeting recording or voicemail messages from one extension to another: System shell: Login to the system shell as the root user Execute ‘cd /opt/activeSWITCH/pw/var/spool/asterisk/voicemail/default/$EXTENSION’ (where $EXTENSION is *Extension number e.g. ‘1000’) Execute ‘ls’ to view the busy and unavailable greeting message and the INBOX with […]

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HOWTOs UAD

HOWTO Polycom Paging (Speaker Phone) To setup Polycom Sound Point IP phones for speakerphone paging, do as follows: Configuring system extension Login to the system administration Create or edit the existing extension which will be used by Polycom (click here for more info) Once on the extension configuration screen, click on ‘Advanced Options’ on the […]

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HOWTOs Sounds

HOWTO Sound Files Disk Usage Depending on the sound file format used, more or less disk space can be used by the system. In general, more disk space used equals better sound quality and vice versa. Our tests – standard conversation: file type size time gsm 99kb 00:01:04 wav 957kb 00:01:06 wav49 97kb 00:01:02 ogg […]

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