HOWTOs Presentation

HOWTOs Presentation In order to display the activeSWITCH interface on a projector/large screen, two things are required: a computer (preferably a laptop – for maneuverability) and a projector/large screen. Computer and projector/large screen are connected with a video cable. Video output on the laptop is redirected to external video output. Check the manufacturer documentation for […]

Read More

HOWTOs SM Settings

HOWTO Resetting password of SM user When required, a password can be re-set for a SM user. In order to do so: Login to the activeSWITCH administration Navigate to ‘Site Settings: site Users’ Click on the ‘Edit’ button next to the user’s email address Under the ‘Change Password’ group of options, enter a new password […]

Read More

HOWTOs Cabling

HOWTO RJ-45 Pin Numbering HOWTO T1 – RJ-45 Pin-outs If you are connecting the card to a smart jack (incoming line from Telco), then you need a straight T1/E1 Cable, which is identical to a straight Ethernet cable. 1 -> RTIP 2 -> RRING 4 -> TTIP 5 -> TRING HOWTO T1/E1 Cross-over If you […]

Read More

HOWTOs Enhanced Services

HOWTO Changing Enhanced Service Access Code Access Codes are set for Enhanced Services. In order to change the access code for an Enhanced Service: Login to the system administration Navigate to ‘Settings: Access Codes’ Set the preferred Enhanced Services Access code (e.g. for Voicemail set 123) Click on the ‘Save’ button Click on the ‘Restart’ […]

Read More

HOWTOs Agents

HOWTO Agent Supervised Transfer Description The Queue Agent can perform supervised transfer, but in order to do so, the system supervised transfer code must be changed. Changing the supervised transfer code Login to the system administration Navigate to ‘Settings: Conf Files: Features’ Under ‘[featuremap]’ set new ‘atxfer’ code atxfer => 123 disconnect => 9 Click […]

Read More

HOWTOs Voicemail

HOWTO Move Voicemail Recordings and Greetings To move your voicemail greeting recording or voicemail messages from one extension to another: System shell: Login to the system shell as the root user Execute ‘cd /opt/activeSWITCH/pw/var/spool/asterisk/voicemail/default/$EXTENSION’ (where $EXTENSION is *Extension number e.g. ‘1000’) Execute ‘ls’ to view the busy and unavailable greeting message and the INBOX with […]

Read More

HOWTOs UAD

HOWTO Polycom Paging (Speaker Phone) To setup Polycom Sound Point IP phones for speakerphone paging, do as follows: Configuring system extension Login to the system administration Create or edit the existing extension which will be used by Polycom (click here for more info) Once on the extension configuration screen, click on ‘Advanced Options’ on the […]

Read More

HOWTOs Sounds

HOWTO Sound Files Disk Usage Depending on the sound file format used, more or less disk space can be used by the system. In general, more disk space used equals better sound quality and vice versa. Our tests – standard conversation: file type size time gsm 99kb 00:01:04 wav 957kb 00:01:06 wav49 97kb 00:01:02 ogg […]

Read More

HOWTOs activeSWITCH Dialer API

With below request you can get list of Dialler campaigns by simply entering the address in your browsers address bar: http://YOUR.IP.ADDRESS/index.php?apikey=YOUR.API.KEY&action=activeSWITCH.dialer.campaigns&apiformat=jsonf&server=1 NOTE: Make sure to always replace YOUR.IP.ADDRESS and YOUR.API.KEY with values specific for your system. Response should look like this: { “1”: “test1”, “4”: “test2”, “5”: “test3”, “6”: “agentcom” } Now when you have […]

Read More

HOWTOs activeSWITCH and SugarCRM Integration

HOWTO activeSWITCH SugarCRM Connector activeSWITCH SugarCRM Connector is SugarCRM module which integrates activeSWITCH telephony system into SugarCRM interface by using Communicator. This module will allow user to use Click2Dial functionality.. Installation To be able to install module in SugarCRM, you need administrator privileges. Click on “Admin” in top right corner. If you don’t see “Admin” […]

Read More