Troubleshooting IVRs

Troubleshooting System doesn’t accept digits while playing a sound in IVR Tree If your newly created IVR Tree doesn’t accept digits pressed while playing a sound, you need to: Edit the IVR Tree in question Click on Play sound action Click on the Accept DTMF tones checkbox to tell the system to accept digits while […]

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Troubleshooting Faxing

Faxing over Analogue line shared with ADSL If you are having trouble sending faxes over an analogue line, it can be due to various reasons. Most common issue is the line quality, and if the physical line is shared with ADSL, it is VERY important to have good separation of ADSL signal from analogue line […]

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Troubleshooting Queues

Troubleshooting Queues and Improper CallerID One of the cases where an incomplete CallerID may cause problems with queue stats due to a CallerID number not being shown, is when your incoming CallerID has only a number. For example, if your incoming call has only a number as a CallerID and its 07123456789, your DID has […]

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Troubleshooting Greetings

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Troubleshooting Appliances

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Troubleshooting Music On Hold

Troubleshooting Music On Hold Playing Wrong Sound File If you have added a new sound file to MOH and the system still plays the old one, you should edit that MOH and re-save it. In most cases, re-saving of MOH solves most of the small issues that you might have.

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Troubleshooting Setup Wizard

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Troubleshooting Sangoma

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Troubleshooting Dial Plans

Troubleshooting 800 numbers are not dialing If for some reason, system doesn’t dial numbers starting with 800 (US), you need to check if the system is somehow missing the 800 routes. Go to Routes menu and find a route which contains 1800 number. If it is not there, please add it. One more common reason […]

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