AQMON

AQMON is a call center application that allows supervisors to monitor agent activity. Using AQMON supervisors can determine a variety of things about agents such as: who is on call, who is calling, who is being called, who is paused, how long each agent stays in one state (one call, idle, etc.) ; as well as […]

Read More

AgentCOM User Manual

AgentCOM is a desktop application that works on any Windows operating system. The purpose of this application is to make day-to-day work easier for agents in Call Centers. It enables the agent to easily answer the call, reject it, transfer to another number, or interact with a CRM which can be shown to the agent. […]

Read More

Presence Panel End User Guide

Presence Panel Presence Panel is a simple desktop application that displays your entire activeSWITCH telephone network right on your screen. Users can see the current state of other extensions on activeSWITCH and make calls with a single click. This application simplifies making calls and prevents users from needlessly calling parties that are occupied or offline. […]

Read More

activeSWITCH Fax Agent 3.1.1

Introduction Fax Agent is a desktop application that works on Windows (XP, Vista or 7) and Mac (10.5.8 or higher) operating systems. The purpose of this application is to allow users to easily send and receive faxes from their desktop. Your computer must not be running in order to receive the fax. Requirements Make sure […]

Read More

outCALL Administration Manual

Introduction   OutCALL User Manual Overview OutCALL application is designed for integration with MS Outlook giving users powerful tools at hand placing and receiving calls. Some of the OutCALL features are: Integration with unlimited system extensions (SIP/IAX) Automatic integration with Microsoft Outlook 2000 and higher Call History Real time call notifications via pop windows Placing […]

Read More

LyncWARE

Overview LyncWARE is an application that is used for presence integration between Microsoft Lync client application and activeSWITCH extension. LyncWARE needs to be installed on the PC where Lync client is running. Once configured properly, it will start automatically on Windows startup, and will be located in system tray. Once configured, LyncWARE allows users to […]

Read More

LyncWARE 2.0

Overview LyncWARE is an application that is used for presence integration between Microsoft Lync client application and activeSWITCH extension. LyncWARE needs to be installed on the PC where Lync client is running. Once configured properly, it will start automatically on Windows startup, and will be located in system tray. We will talk about the configuration […]

Read More

COMMsware Image Writer

Introduction CIW is a simple Windows application that gives you the possibility to write activeSWITCH disk images onto raw disks, like CF cards. It is very simple to use, and in few seconds you can download and write activeSWITCH images to any raw disk connected to your computer. How to use CIW is a very […]

Read More

activeSWITCH Sound Converter Wizard

Installation Please download Sound Converter Wizard from our official website www.xinixworld.com After the download is finished, click on the icon to start the installation.   The welcome window starts the installation process. Click on the Next button to proceed with the installation or click on the Cancel button to exit the installation wizard. The Installation […]

Read More

KSPanel Installation Guide

Installation Steps Start kspanelsetup.exe Click Next Choose Installation Folder and click Next Click Next Select “I accept the license.” and click Next Choose Start menu location and click Next Click Install When asked by User Account Control for elevated privileges click Yes Click Next Click Finish Uninstalling KSPanel Go to Add/Remove programs Choose KSPanel and […]

Read More