AQMON

AQMON is a call center application that allows supervisors to monitor agent activity. Using AQMON supervisors can determine a variety of things about agents such as: who is on call, who is calling, who is being called, who is paused, how long each agent stays in one state (one call, idle, etc.) ; as well as […]

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AgentCOM User Manual

AgentCOM is a desktop application that works on any Windows operating system. The purpose of this application is to make day-to-day work easier for agents in Call Centers. It enables the agent to easily answer the call, reject it, transfer to another number, or interact with a CRM which can be shown to the agent. […]

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